Warranty Policy
Last updated: August 2026
Warranty coverage and duration vary by product and brand. The applicable terms may appear on the product page, invoice, warranty card, or written quotation. If the warranty period is not stated, confirm it with EL-KAYAN on chat WhatsApp before purchase.
1. What is covered?
- Manufacturing defects confirmed through technical inspection.
- Repair, replacement, or refund as applicable under the relevant manufacturer's terms and mandatory consumer rights.
2. What is not covered?
- Misuse, negligence, accidents, liquids, fire, power surges, or an unsuitable operating environment.
- Incorrect or unauthorized installation, repair, or modification, or damage to serial numbers or warranty seals.
- Consumables, accessories, and normal wear unless the product documentation states otherwise.
- Compatibility issues where specifications or site requirements were not confirmed before purchase.
3. Products requiring installation
For locks, CCTV, networks, access control, UPS systems, and similar products, specifications and site requirements should be confirmed before purchase. Damage caused by incorrect installation is excluded unless EL-KAYAN performed the installation and the problem is attributable to that work.
4. How to submit a warranty request
- Contact EL-KAYAN through chat WhatsApp with the order or invoice number, product and serial-number details, a description of the issue, and clear photos or video where possible.
- Stop using the product if continued use may be unsafe or cause further damage.
- Do not ship the product before receiving return instructions. Technical inspection may be required.
5. Inspection and remedy
After inspection, the product may be repaired, replaced, or refunded according to the applicable warranty and mandatory legal rights. Processing time depends on the fault, spare-part availability, and any authorized service centre involved. The customer will be updated through WhatsApp.
6. Shipping and returns
EL-KAYAN covers reasonable return-shipping costs when a manufacturing defect or an EL-KAYAN error is confirmed. If the inspection shows that the issue is outside the warranty coverage, any applicable shipping or inspection charge will be explained clearly before the next step is arranged. See the Delivery & Shipping Policy and Refund & Cancellation Policy.
7. Consumer rights
This policy does not limit mandatory consumer rights under applicable Egyptian law.