Privacy Policy
Last updated: August 2026
EL-KAYAN Store respects your privacy. This policy explains the personal data used when you browse the store, create an account, place an order, request support, or contact us.
1. Data we collect
- Identity and contact details, such as name, email address, mobile number, and delivery address.
- Account and order details, including products, invoices, returns, warranty requests, and support messages.
- Payment status and transaction references supplied by payment providers. The store does not store full card numbers or security codes.
- Technical and usage data, such as IP address, browser, device, session identifiers, and cookies needed for security and store operation.
- Marketing preferences where you choose to provide them.
2. How we use data
- To create and manage accounts and to process, deliver, and support orders.
- To handle cancellations, returns, refunds, warranties, and customer-service requests.
- To secure the store, prevent fraud, maintain records, and meet applicable legal obligations.
- To send optional marketing only where the required choice or consent has been provided.
- To improve store usability and performance.
3. Who may receive data?
Customer data is shared only to the extent needed to operate the store and complete the requested service, including with authorized EL-KAYAN personnel, hosting and IT providers, delivery companies, payment providers, and professional advisers. When disclosure is legally required, only the data required for that purpose is provided.
4. Data transfers and retention
If a service provider processes data outside Egypt, applicable legal requirements and safeguards should be followed. Data is retained only for as long as needed to provide the service, manage orders and disputes, maintain required records, or meet applicable obligations, after which it is deleted or anonymized where appropriate.
5. Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to or restrict certain processing. You may also withdraw consent for optional marketing without affecting earlier processing.
6. Cookies and security
The store uses essential cookies for login, cart, checkout, security, and language preferences. EL-KAYAN applies reasonable technical and organizational safeguards and reviews them as needed to protect personal data and reduce security risks.
7. Privacy requests
Send privacy questions or requests to EL-KAYAN through chat WhatsApp. We may request information needed to verify the request and protect account data.