Delivery & Shipping Policy
Last updated: August 2026
This policy explains how EL-KAYAN Store processes and delivers orders throughout Egypt. Return, refund, and warranty requests are governed by the linked policies below.
1. Order processing
- Orders are prepared within 1–3 business days after order confirmation or payment verification.
- Customers must provide accurate order and delivery details. Incorrect or incomplete details may delay delivery.
- Tracking information will be shared when available.
2. Estimated delivery times
- Cairo and Giza: 1–3 business days after dispatch.
- Other governorates in Egypt: 2–5 business days after dispatch.
Delivery times are estimates and may vary due to product availability, the destination, the carrier, public holidays, or circumstances beyond EL-KAYAN's reasonable control.
3. Receiving your order
Please inspect the external condition of the shipment on receipt. If the order is damaged, incomplete, or different from what you ordered, send the order number and clear photos to EL-KAYAN on chat WhatsApp as soon as possible.
4. Returns, refunds, and warranty
Return requests must be submitted within 14 days of receiving the order, subject to the conditions and exceptions in our Refund & Cancellation Policy and applicable law. Manufacturing defects are handled under our Warranty Policy.
EL-KAYAN covers reasonable return-shipping costs when a manufacturing defect or an EL-KAYAN error is confirmed. For returns requested for another reason, any applicable shipping charge will be explained clearly before the return is arranged.
5. Need help?
For delivery or order support, contact us through chat WhatsApp and include your order number.